Privacy Policy

You may submit information to us through:

• Realtor.com lead forms
• Website contact forms
• Home search inquiries
• Property showing and scheduling requests
• Direct phone, email, or SMS communication

Information collected may include your name, phone number, email address, property preferences, budget range, timeline, and inquiry details.

We use the information you provide to:

• Respond to your inquiries
• Schedule property showings and appointments
• Provide listing updates and market information
• Offer customer support and follow-up communication
• Operate our CRM and workflow automation through Pipedrive, Twilio, Google Calendar, Zapier, and IDX integrations

By providing your phone number and opting in, you consent to receive SMS messages from Ruy Pena Real Estate regarding property inquiries, appointment confirmations, listing updates, and follow-up communication.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information will be excluded from third-party sharing, including SMS opt-in data, which will not be shared with any third parties.

You opt in by submitting our contact forms, checking SMS consent boxes, or replying to an initial message from us.

We use cookies and tracking technologies, including Google Analytics and IDX tracking, to understand how visitors use our site and to improve our services. You can disable cookies through your browser settings.

Our website integrates with third-party services including Realtor.com, our IDX provider, Pipedrive, Twilio, Google Workspace, and Zapier. Each of these services maintains its own privacy policy governing the information it collects.

We retain your personal information for as long as necessary to provide our services, respond to your inquiries, and comply with our legal obligations.

You may request access to, correction of, or deletion of your personal information at any time by emailing ruy@ruypena.com.

Our website is not intended for users under the age of 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.